Empire Escape™
One four-day/three-night stay plus one three-day/two-night stay for up to four travelers.
TRAVEL EMPIRE OPERATIONS
Advisor Command Center
One workspace for conversations, packages, scripts, and outcomes.
● LIVE
CAMPAIGN ACCESS
Join an active campaign
SELECT CUSTOM CAMPAIGN
CHECKING…
INCOMING CALLS
Checking…
Join only when ready to accept live incoming calls.
EMPIRECONNECTION
Offline
Advisor Phone
Live browser calling, keypad, timer, and transfer controls.
00:00
Available TOs
Only advisors currently available for a live TO are shown.
Incoming caller
CURRENT CONTACT
Customer information
WAITING FOR CAMPAIGN LEAD
Name
—
Phone
—
Email
—
City / State
—
Campaign
Unassigned
Prior destination
—
10-Call Dial Preview
NO ACTIVE BATCH
01
—
Awaiting Dialer
WAITING
Ready
02
—
Awaiting Dialer
WAITING
Ready
03
—
Awaiting Dialer
WAITING
Ready
04
—
Awaiting Dialer
WAITING
Ready
05
—
Awaiting Dialer
WAITING
Ready
06
—
Awaiting Dialer
WAITING
Ready
07
—
Awaiting Dialer
WAITING
Ready
08
—
Awaiting Dialer
WAITING
Ready
09
—
Awaiting Dialer
WAITING
Ready
10
—
Awaiting Dialer
WAITING
Ready
CALL OUTCOME
Required before next contact
Choose a disposition
Callback time
The callback stays assigned to this advisor.
Language barrier
Email template
PACKAGE REFERENCE
Vacation options
20 destinations
Las Vegas, Orlando, Miami, Cancun, Cabo, Puerto Vallarta, Chicago, San Antonio, Atlantic City, Palm Springs, Branson, Fort Lauderdale, Atlanta, New Orleans, Myrtle Beach, Gatlinburg, Pigeon Forge, Albuquerque, Sedona, and Colorado Springs.
$200 Dining Credit
Present only the benefits assigned to the active campaign and confirm the approved redemption requirements.
First Class Escape™ & Grand Horizons™
Airfare and worldwide condominium benefits vary by the customer's assigned campaign.
Empire Voyages™
Standard and Flex cruise options are available only when included in the assigned package.
Empire Escape™ Presentation Vacation
Four-day/three-night destination stay in Las Vegas or Orlando with the applicable Time 2 Travel preview.
Dining and entertainment
Pampas dinner for two, four promotional show tickets, and a $250 dining card when assigned to the campaign.
Five- or six-day cruise
Customer remains responsible for applicable taxes, port fees, gratuities, and disclosed booking charges.
Eight-day / Seven-night stay
Worldwide condominium collection for the approved occupancy and booking window.
Three-day / Two-night Air Package
Round-trip airfare for two with the assigned hotel benefit, subject to campaign terms.
Confirm before presenting
Verify citizenship, age, income, and marital requirements before completing the sale.
CAMPAIGN SCRIPT
Conversation Guide
Opening: Hi {{first_name}}, this is {{advisor_name}} with Travel Empire.
Discovery: {{first_name}}, where do you enjoy traveling, who travels with you, and which benefit would create the most value?
Qualification: Confirm citizenship, age, household income, and marital or cohabitation status before presenting the qualifying package.
Scripts support {{first_name}}, {{last_name}}, {{full_name}}, and {{advisor_name}} merge fields.
TIME WORKED
00:00:00
DIALS
0
CONNECTIONS
0
TALK TIME
00:00
BREAK TIME
00:00
$0.00
LIVE PERFORMANCE
Call Center Reporting
Filterable by date, campaign, advisor, team, interaction, ring group, and disposition.
Call volume
0 total calls
Total · Handled · Voicemail · Abandoned
Talk time & after-call work
00:00 avg talk
Talk time · Hold time · After-call work
CALL HISTORY
Conversation History
Recover previous conversations instantly.
| Time | Name | Phone | Campaign | Disposition | Duration | |
|---|---|---|---|---|---|---|
| No conversations found. | ||||||
AUTOSAVE NOTES
NO ACTIVE LEAD
Call Notes
Notes are saved to the active lead while you type.
MASON LIVE
CHECKING
Advisor Assistance
Mason listens only while a call is connected and provides approved coaching on request.
The live transcript will appear here during a connected call.
LIVE ADVISOR REPORTING
UPDATING
Wait Time Between Calls
See how long each advisor has been waiting, today's average, and the longest gap between connected calls.
| Advisor | Status | Calls Today | Talk Time | Current Wait | Average Between Calls | Longest Wait | Last Call Ended |
|---|
EMPIREINSIGHTS LEAD COMMAND CENTER
Lead Warehouse, Filters & Distribution
Keep every purchased lead, search history, create Include / Exclude filters, and distribute new lists.
Saved filters
No saved filters yet.
| Customer | Phone | Location | Status | Advisor | List / Campaign | Calls | Talk Time | Disposition | Last Contact |
|---|
Page 1 of 1
DISTRIBUTE FROM WAREHOUSE