Empire Escape™
One four-day/three-night stay plus one three-day/two-night stay for up to four travelers.
TRAVEL EMPIRE OPERATIONS
Advisor Command Center
One workspace for conversations, packages, scripts, and outcomes.
● LIVE
EMPIRECONNECTION
OfflineAdvisor Phone
Live browser calling, keypad, timer, and transfer controls.
00:00Available TOsJake appears as a TO whenever extension 1003 is available.
Incoming caller
CURRENT CONTACT
Customer information
WAITING FOR CAMPAIGN LEAD
Name—
Phone—
Email—
City / State—
CampaignUnassigned
Prior destination—
CALL OUTCOME
Required before next contactChoose a disposition
Callback timeThe callback stays assigned to this advisor.
Language barrier
Email template
PACKAGE REFERENCE
Vacation options
20 destinations
Las Vegas, Orlando, Miami, Cancun, Cabo, Puerto Vallarta, Chicago, San Antonio, Atlantic City, Palm Springs, Branson, Fort Lauderdale, Atlanta, New Orleans, Myrtle Beach, Gatlinburg, Pigeon Forge, Albuquerque, Sedona, and Colorado Springs.
$200 Dining Credit
Present only the benefits assigned to the active campaign and confirm the approved redemption requirements.
First Class Escape™ & Grand Horizons™
Airfare and worldwide condominium benefits vary by the customer’s assigned campaign.
Empire Voyages™
Standard and Flex cruise options are available only when included in the assigned package.
Empire Escape™ Presentation Vacation
Four-day/three-night destination stay in Las Vegas or Orlando with the applicable Time 2 Travel preview.
Dining and entertainment
Pampas dinner for two, four promotional show tickets, and a $250 dining card when assigned to the campaign.
Five- or six-day cruise
Customer remains responsible for applicable taxes, port fees, gratuities, and disclosed booking charges.
Eight-day/seven-night stay
Worldwide condominium collection for the approved occupancy and booking window.
Three-day/two-night stay plus airfare
Round-trip airfare for two with the assigned hotel benefit, subject to the approved campaign terms.
Confirm before presenting
Verify citizenship, age, income, and marital or cohabitation requirements before completing the sale.
CAMPAIGN SCRIPT
Conversation guide
Opening: Hi {{first_name}}, this is {{advisor_name}} with Travel Empire.
Discovery: {{first_name}}, where do you enjoy traveling, who travels with you, and which benefit would create the most value?
Qualification: Confirm citizenship, age, household income, and marital or cohabitation status before presenting the qualifying package.
Scripts support {{first_name}}, {{last_name}}, {{full_name}}, and {{advisor_name}} merge fields.
TIME WORKED00:00:00
DIALS0
CONNECTIONS0
TALK TIME00:00
BREAK TIME00:00
$0.00
LIVE PERFORMANCE
Call center reporting
Filterable by date, campaign, advisor, team, interaction, ring group, and disposition.
Call volume0 total calls
Total · Handled · Voicemail · AbandonedTalk time & after-call work00:00 avg talk
Talk time · Hold time · After-call workAUTOSAVE NOTES
NO ACTIVE LEADCall notes
Notes are saved to the active lead while you type.
MASON LIVE
CHECKINGAdvisor assistance
Mason listens only while a call is connected and provides approved coaching on request.
The live transcript will appear here during a connected call.
LIVE ADVISOR REPORTING
UPDATINGWait time between calls
See how long each advisor has been waiting now, plus today’s average and longest gaps between connected calls.
| Advisor | Status | Calls Today | Talk Time | Current Wait | Average Between Calls | Longest Wait | Last Call Ended |
|---|
EMPIREINSIGHTS LEAD COMMAND CENTER
Lead warehouse, filters, and distribution
Keep every purchased lead, search call history, create reusable Include or Exclude rules, and distribute new lists from one place.
Saved filters
No saved filters yet.
| Customer | Phone | Location | Status | Advisor | List / Campaign | Calls | Talk Time | Disposition | Last Contact |
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DISTRIBUTE FROM WAREHOUSE
Create a dialer list from selected leads or the current filtered view
Assign advisors
ADMIN CONTROL
Incoming-call assignments
Choose which advisors receive calls from the rotating Travel Empire queue.
TEAM ACCESS
Add an advisor
Pre-assign a phone extension to an existing EmpireInsights account. Extension 1004 remains available for demonstration and testing.
CAMPAIGN BUILDER
Campaigns and lead lists
Create shared or separate campaigns, then assign primary and supplemental lists to specific advisors.
CSV field mappingsNo saved mappings
LEAD LIST CONTROL
Assignments and blending
Lists can be shared, exclusive to selected advisors, or randomly blended into another campaign.
No lead lists imported yet.
LAYOUT EDITOR
Advisor workspace
Choose the first three customer fields, arrange workspace sections, and add, remove, rename, or reorder dispositions. The final three customer fields remain fixed.
Selectable customer fields
Fixed: City / State · Campaign · Prior destinationWorkspace positioning
Dispositions
NOT SAVEDOUTCOME AUTOMATION
Lead protection
Callbacks remain with the originating advisor, retries follow the list schedule, and DNC suppresses the number across every campaign.
CallbacksProtected advisor ownership
No answer / voicemailCampaign retry schedule
DNCImmediate global suppression